Refund & Return

Medical Disclaimer & Liability

Tretinoin-Canada.com acts as an intermediary to help you access high-quality skincare treatments. Please note the following:

  • No Direct Distribution: We do not manufacture or directly distribute prescription medications. All orders are fulfilled by our licensed third-party pharmacy partners.

  • Accuracy of Information: While we strive to provide the most current skincare guidance and product descriptions, we cannot guarantee that all information is 100% accurate or exhaustive.

  • Product Imagery: Images are for illustrative purposes only. Actual packaging may vary slightly due to manufacturer updates or regional differences.

  • User Responsibility: We are not liable for any issues arising from inaccurate or incomplete information provided by the user during the checkout process.

Order Cancellations

You may cancel your order for a full refund at any time before payment is processed (typically within 24 hours).

  • If your order has not shipped: Contact us immediately to halt the process for an instant refund.

  • If the status is “Sent”: You must wait for the package to arrive and then follow our return instructions to be eligible for a refund.

  • Refund Timeline: Once a cancellation is processed, funds are typically returned to your account within 1 to 15 business days, depending on your financial institution.

Returns & 30-Day Guarantee

We offer a 30-Day Satisfaction Guarantee. You have 30 days from the date of delivery to initiate a return or file a claim.

Eligibility for Return/Refund:

  • You received the wrong product or a duplicate order.

  • The items arrived damaged, or you refused delivery due to damaged packaging.

  • The shipment has been confirmed as lost in transit.

  • You changed your mind (the item must be in its original, unopened condition).

How to Initiate a Return: To process your request, please email sales@tretinoin-canada.com with your:

  1. Order Number

  2. Full Name & Mailing Address

  3. Reason for return (or a statement that you are exercising your 30-day right to return)

Important Safety Notes

Prescription Returns: Due to safety regulations, we cannot accept returns on medications that have been opened or used.

Safe Disposal: Do not dispose of tretinoin or other medications in household trash or down the drain. Please take unused products to a local pharmacy for safe, environmentally friendly disposal.

Product Spoilage: We are not responsible for product degradation if the package is left in extreme weather conditions (heat/cold) for extended periods after delivery.

Customer Support

If you have any questions or need to modify an order, our expert team is here to assist you.

  • Email: sales@tretinoin-canada.com
  • Phone: +1 219 224 3936
  • Response Time: We typically respond to all enquiries within 24 business hours.

Note: For the fastest refund processing, we recommend using a credit or debit card. These transactions are generally reversed much quicker than bank transfers or other manual payment methods

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